Join Cindy Novotny with Master Connection Associates as she shares how hotels, airlines, car rentals and travel managers need to come together now more than ever as we navigate the new trends in business travel.  Cindy spends every week on the road dealing on both sides of the fence.  Working with travel agencies, corporate travel buyers and hospitality sales professionals, she has the ideas to bridge gaps, increase productivity and create a better professional working relationship to avoid the pitfalls of business coming back fast.

Cindy will share trends she is seeing and get conversations going among the participants about how buyers want to be sold to and how hospitality sales professionals can improve their sales approach.

In Cindy fashion, there will be laughter, energy, and plenty of ‘ah ha’ moments.

Event Schedule

11:00am – Registration 
11:30am – 11:45am Welcome Remarks, Chapter Business, and Self Introductions
11:45am – 12:45pm – Speaker, Cindy Novotny
12:45pm – 1:30pm –  Lunch 
1:30pm – 2:00pm – Raffles and Networking

Speaker: Cindy Novotny

As the founder of Master Connection Associates, Cindy Novotny is an international icon in the
hospitality industry. Her specialties are leadership, sales and customer service excellence. A
‘Radical Mentor’ for many, Cindy’s straightforward, no-nonsense leadership approach delivered
results to thousands around the world during the pandemic. Her style, expertise and approach
led to a Board of Directors position with The Miss America Foundation to assist in moving the
organization to a new level.

Cindy is recognized by the several organizations in learning & development, meetings, and events
& hospitality as one of the most powerful, engaging, innovative and passionate speakers in the
industry. HSMAI awarded Cindy the 2019 Lifetime Achievement Award in Hospitality for her
exemplary contribution to the industry. Her ability to close the “gap” with senior executives and
line employees has earned her firm a revered reputation in many industries.

Her exposure is vast, ranging from features in The Wall Street Journal, sharing the stage with
global leaders at luxury events to broadcasting live through many different channels.

Parking Information:
TBD

Main Contact:
Debbi Hartman
Chapter Administrator
Florida BTA Administrator
954-483-3060
[email protected]

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